Top 362 Reviews From Legit Nebraska Furniture Mart Buyers (2024)

CONSUMER BEWARE. We purchased a sofa from NFM and the salesman told us it was in stock and would be delivered in a few days. The delivery date arrives and I hear nothing so I phone NFM customer service and am told the delivery date has been pushed back 4 weeks because the item is not in stock. What??? Your sales guy said it was and why didn't you notify me?

I recently purchased a water heater, a washer and a dryer from NFM and was very happy to have them all. I then decided I was going to purchase a gas range from Nebraska Furniture Mart. I went with my wife to the store and talked with a sales rep about buying a Frigidaire gas range they had on display. I was told by the rep that the item was not in stock and it would have to be ordered and I would not have it until approximately the first week of April by the 6th I was told. We agreed to the purchase and I signed the contract. By the sixth of April we had heard no word from NFM and had received no item. Thus I called the store to find out what's going only to learn new information that my range was on back order and I would not receive it now until Apr 19th. To my dismay of the news I called to find out if there was any way to expedite this order.

I was told there was nothing NFM could do but me wait a month from my purchase date. Today I received a text telling me now my order will not be received until May 2nd. Needless to say I became more frustrated and decided to call your company again. I talked with a gentleman by the name of Will and became very frustrated and disappointed with him as conversation continued after he told me "I am lucky to get it ALL after one month" because some customers wait a year for some for orders and I felt as though he was actually trying to made to feel as an idiot for thinking like I do!

After the call I decided that I was going to call to ask to speak to management about my order and report the way Will spoke to me. I then spoke to a lady by the name of Lindsay (I believe). After she heard what I had to say she told me that she understood that I should not be upset and should not be disappointed with Will or her telling me it is not the fault of NFM. I told her I understood that but also believe that your sales reps should NOW be upfront with customers and tell us that anything not in stock could take up to one year before we get it....it is out of your control. After that she began to talk down to me that like I was some kind of imbecile for not understanding that orders could take so long. How on God's green earth would I or anyone speculate the processing of this information?

It was one of the worst experiences I've had with any sales reps on the phone in my entire life and fully intend to never order ANYTHING again from NFM that you don't have in stock in your store. I told your phone reps that your sales personnel should be upfront with us and tell us it could take a year to get our orders and accept it and so we should not be calling complaining to NFM.

I honestly believe in my heart that your salesmen and phone personnel need re-trained and a few reprimanded for their poor business acumen. Your Family Business is not that personable at all and in fact unacceptable in my mind and is shocking enough to me that I had to write this. I also honestly believe you should get out of the ordering business of ordering ANYTHING for future customers and sell only what you have in your stores and re-train your business personnel to be upfront with the truths of purchase orders as well as your phone personnel being much much more respectable to their customers!

Respectfully.

Verified purchase

We regret choosing NFM for bathroom remodeling work in our home. What was supposed to be a 5-6 week project turned into a renovation nightmare that lasted over 6 months. We moved out of our home for 8 weeks, expecting the work to be done in that time. It was not, because Nebraska Furniture Mart used a highly incompetent subcontractor. By all appearances, this contractor also was not licensed to do the work; I have repeatedly asked NFM for licensure information, and they will not or cannot provide it. Among numerous aesthetic and functional problems, the worst occurred when we used the upstairs bathroom shower for the first time and it flooded into the master bedroom below.

Verified purchase

My significant other and I visited NFM 2-3 times to complete our order. We quoted out laminate and carpet install. The laminate is for 800 sq ft, which is the focal point of my complaint. We had the entire job quoted and was told that we would have to lay OSB on the subfloor to bring it to the right level. My house was built in 2006 with very good materials. We spoke with the salesman that said they typically don’t have any problems with anything at install.

Move forward to the day of install. They rip my carpet up and reveal one seam that has a slight change in level. Their installer immediately says we have to pay 2500$ cash to level the entire area. I find this troubling for so many reasons. First, the installer so quickly jumped to a cash only fix. This is something that randomly came out and isn’t being added to my financing? I call the store. The sales floor manager and install manager confirm that the installers can simply add anything to their quotes. I’m sorry I got all these quotes from NFM for their contractors to determine anything they wanted? Who simply has 2500 cash to hand to someone? I feel like NFM needs better control of their contractors. It felt like I got my house destroyed and was basically held hostage to 2500$ or we leave now.

This is unbecoming of NFM as a company. These installers were incredibly unprofessional telling me that my floor was basically junk. I had the floor reviewed by other contractors and they said those edges were tilted. 1 hour of sanding later and the “horrible” floor is easily doable. NFM wrecked this entire experience and wrecked my Thanksgiving. I cannot have my Thanksgiving at my house now that it’s a complete disaster. Thank you for holding me hostage and destroying my house.