I forgot my password (2024)

Mailing list

I forgot my password (1)

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

  1. Register (free)
    • visit the mailing list web site
    • or send an email to users-request@sogo.nu with SUBSCRIBE users as the subject.
  2. Search if question has been answered
    Online archives of the mailing list are available from :
    https://www.mail-archive.com/users@sogo.nu/
  3. Ask question
    Once subscribed, write to users@sogo.nu to post to the mailing list.

The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Wiki

You can also visit and contribute to the official SOGo Wiki maintained by SOGo users.

Go to the Wiki

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us

Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year prepaid contract. Unused tickets are not prolonged.
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 business hours 1 business hour
Support Hours Office Hours Office Hours Office Hours Office Hours
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 4 8
Cost 750 € 1,500 € 5,000 € 10,000 €
Order Order Order Order

Office Hours : Support Hours are Monday to Friday from 9 am to 6 pm French working days

Supported operating systems:

  • CentOS 7 / 8
  • Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
  • Debian 8 to 12
  • Ubuntu 14 to 22

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Documentation

SOGo - Installation and Configuration Guide

For SOGo version 5.10.0

Read Online Download PDF

Mozilla Thunderbird - Installation and Configuration Guide

For SOGo version 5.10.0

Read Online Download PDF

Outlook Connector Configuration Guide

For SOGo version 5.10.0

Read Online Download PDF

SOGo - Installation and Configuration Guide

For SOGo version 4.3.2

Read Online Download PDF

Mozilla Thunderbird - Installation and Configuration Guide

For SOGo version 4.3.2

Read Online Download PDF

Outlook Connector Configuration Guide

For SOGo version 4.3.2

Read Online Download PDF

SOGo - Installation and Configuration Guide

For SOGo version 3.2.10

Read Online Download PDF

Mozilla Thunderbird - Installation and Configuration Guide

For SOGo version 3.2.10

Read Online Download PDF

Native Microsoft Outlook Configuration Guide

For SOGo version 3.2.10

Read Online Download PDF

SOGo - Installation and Configuration Guide

For SOGo version 2.4.3

Read Online Download PDF

Mozilla Thunderbird - Installation and Configuration Guide

For SOGo version 2.4.3

Read Online Download PDF

Native Microsoft Outlook Configuration Guide

For SOGo version 2.4.3

Read Online Download PDF

administration

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configuration

development

installation

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web

I forgot my password

Usage

Administration

SOGo user

If you have forgot your password, you can use the link Password lost on the login page.You need to set the password recovery method first, in the Preferences / General / Password tab. Pick Seccret question or Secondary email and save.

If the link or preferences option is not visible, you may need to contact your platform administrator to enable password recovery in SOGo.

Administrator

Add SOGoPasswordRecoveryEnabled = YES; in sogo.conf. This option is available since SOGo 5.8.0

October 12, 2023

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate
I forgot my password (2024)
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